Cannot install program HELP!

[bertieck476]

Hi folks, I was part way through installing some software when windows informed me it was going to shutdown in 14 minutes to install updates, I could not cancel or postpone this and sods law meant that I did not complete the installation of the program before windows shutdown.
Now when I try to install it I get the message "Error 1001 specified service already exists"
It is not listed in programs so I am unable to uninstall and I have manually deleted it wherever I can find it but I still cannot re install it.
I need some help from folks much smarter than I am.

Thanks Bert.

[VipertheSniper]

From what I can gather this should help you out:

https://support.microsoft.com/de-at/mats/program_install_and_uninstall/en-us

[bertieck476]

Thankyou very much for the link, unfortunately it does not work. When I run the diagnostic it asks me to select the troublsome program from a list but its not in the list.

[VipertheSniper]

damn...

I guess then it's time for something a little more in depth.

Ideally you setup a virtual machine
and get procmon http://live.sysinternals.com/procmon.exe

If the setup in question does a per user installation, a new user profile might be sufficent, so maybe try that first.

Start procmon and let it record all registry activity from the setup in question, then run the setup on the virtual machine, if all goes well, the setup should be able to install the programm.

With the protocol from procmon you should then be able to figure out which keys and values are created by the setup and clean any that still remain on your physical machine out of the registry.

Before you start cleaning I would highly recommend that you create a restore point, just in case anything goes wrong.

[bertieck476]

Hi viper, thanks for trying I appreciate it. The link in your previous post is invalid.
I have been playing around with IObit uninstaller and registry cleaner and as I type it is installing so fingers crossed.
Thanks again Bert.

[VipertheSniper]

Hi viper, thanks for trying I appreciate it. The link in your previous post is invalid.
I have been playing around with IObit uninstaller and registry cleaner and as I type it is installing so fingers crossed.
Thanks again Bert.

Yeah it had a typo in it, that is now fixed...

[Harvs]

Can you take your computer back to a previous restore point when it was working fine?

[Harvs]

As a rule i always create a restore point before installing new software, because windows has been designed to go tits up at the wrong time it makes it easier to fix the problem.

[bertieck476]

Thanks for the help folks, I now have it sorted.

Bert.

[Onkel Neal]

Hey Bert, any solutions or tricks you can share are appreciated! :up:

[bertieck476]

Hey Bert, any solutions or tricks you can share are appreciated! :up:

Hi Neal, Im afraid I could not actually say how I done it, needless to say that after various attempts to uninstall the offending corrupted program and manually searching for any traces of it and deleting them along with using IOBit it worked.

Bert.

[Onkel Neal]

Ok, thanks, good deal. :salute: