Can't install -- D2D key not recognized (Gamefly?)

[Paul Roberts]

Hi all,

I've decided to get back into SH4 after some time away. Unfortunately, I can't seem to install.

When I install the game, I get the UbiSoft product activation window. Trying my serial number (which always worked in the distant past) gets me the following message:

"Activation FAILED: server error - wrong/invalid serial number"

I own my copy through Direct2Drive, which has been absorbed by another service called Gamefly. (Surely someone in marketing should have realized that Flies are not viewed positively? I digress.) Supposedly, old D2D purchases should still be functional. Is that not the case?

Thanks for any advice!

[Herr-Berbunch]

I know they took a while to get round to migrating Ka-50 on to their new servers (that is the only D2D game I've got), it may be that SH4 is the same.

I don't know where you are, but here in the UK there is only SH5 showing for sale. I know that Ka-50 wasn't available until it showed up. In the US it's showing 4 and 5 as available. :hmmm:

[Ewall007]

Hi all,

I've decided to get back into SH4 after some time away. Unfortunately, I can't seem to install.

When I install the game, I get the UbiSoft product activation window. Trying my serial number (which always worked in the distant past) gets me the following message:

"Activation FAILED: server error - wrong/invalid serial number"

I own my copy through Direct2Drive, which has been absorbed by another service called Gamefly. (Surely someone in marketing should have realized that Flies are not viewed positively? I digress.) Supposedly, old D2D purchases should still be functional. Is that not the case?

Thanks for any advice!

Hi;
I have a D2D SH4 with the v1.5 add-on that I downloaded over 2 years ago. I just got back into SH4 also after laying off for a year. I had an OLEACC.dll error when I started the game. So I unstalled SH4 v1.5 then did a fresh reinstall. Then patched it to 1.4 and added the v1.5 patch,
with no problems.
Have you tried to just by-pass the serial number screen by clicking OK? To see if the game will install anyway?
Second question are you using the right activation key it should start with Example of the one I have: SH4-****-****-****-****
The other key is for D2D and is much longer.

Another thing you can try is to do a copy / past
find the key an do a Ctrl+C then when it comes to the input screen do a Ctrl+V. Some times typing it in might not work.

:salute:

Ewall007
"Ranging Far, Sweeping Wide"
Quote from Victory at Sea 1955
If I remember right I had the same issue when I re-installed mine....

[Paul Roberts]

Thanks for the replies, all!

I'm contacting Gamefly to see if they can help me. I noticed on the Ubisoft site that they are "closed for Good Friday," so perhaps their servers are just down. I don't know.

[CapnScurvy]

Direct 2 Drive has always been a problem for me when I reinstall my original 1.0 CD, then try the "activation" through D2D again for the U-Boat Missions Add-on. Every time I've needed to call customer support and explain what I'm doing. Every time their happy to reset the activation thingy (I don't know what they do, I just know they have to reset something) and I'm good-to-go with the activation process the next time I try.

Call customer support.