Really Stumped now?

[gavain2]

I am trying re-install SH5 on my Win7 Laptop. As far as I can see I have un-installed everything, yet when the disk opens the 'Install' is greyed out. Even 'Search' doesn't find anything'
Nothing in
-*
My system is:

Acer Aspire
INtel(R) Core(TM)2 Duo CPU T6400 at 2.00GHz 2.00GHz
Installed menory 3.00GB
64 Bit Operating system

Really need some help here. Seem to remember on Vista there is a ??App something?? with Virtual Store??

gavain2

[tonschk]

Hi :salute:, I got a similar problem, this is how I sorted it out with the help of Ubisoft Technical Support. may be can help you

Hello, I uninstalled yesterday my old STANDARD version of SH5 and deleted from my PC everything related to silent Hunter 5 and also deleted SH5 ( even from the registry ) and now I want to install my new Silent Hunter 5 COLLECTOR edition, but the installer is telling me that I must uninstall the previous 1.02.00 version , I already uninstalled and deleted everything related to Silent Hunter 5 and therefore there is nothing about SH5 left inside my PC ,at the moment I dont know what to do, can you help please ? I attached to this message an screenshot of the error problem that the installer is talking about

Kind regards ...


Response Dominik Z. via Email 08/02/2011 16:03

Thank you for contacting Ubisoft Technical Support regarding Silent Hunter 5: Battle of the Atlantic.

In order to respond to this email, please update this incident (Please do not create a new incident).

Please follow the instructions below to do an manual uninstall

Open My Computer then open the Local Disk (C)
Open the program files folder.
Click on the tools menu then choose folder options
Click on the view tab and tick the box labelled "show hidden files and folders". Press OK
Open the installshield installation information folder
Search for a folder named AC61C594-5F86-4BE9-ABAF-763C6A8E2302
Right click on the folder and choose rename. Press the End key on the keyboard and type the word OLD. Press the enter key

Reinstall the game using the original install disk.
This will replace and overwrite any missing components that were preventing the game from being uninstalled normally

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,
Dominik
Ubisoft Technical Support.

[gavain2]

I have noted this all down with notepad but I have a laptop and there is no 'Tools' although I can open 'all filesamnd folders' but there isn't anything to see re this.
.................................................. .................................................. .
Response Dominik Z. via Email 08/02/2011 16:03

Thank you for contacting Ubisoft Technical Support regarding Silent Hunter 5: Battle of the Atlantic.

In order to respond to this email, please update this incident (Please do not create a new incident).

Please follow the instructions below to do an manual uninstall

Open My Computer then open the Local Disk (C)
Open the program files folder.
Click on the tools menu then choose folder options
Click on the view tab and tick the box labelled "show hidden files and folders". Press OK
Open the installshield installation information folder
Search for a folder named AC61C594-5F86-4BE9-ABAF-763C6A8E2302
Right click on the folder and choose rename. Press the End key on the keyboard and type the word OLD. Press the enter key

Reinstall the game using the original install disk.
This will replace and overwrite any missing components that were preventing the game from being uninstalled normally

If you have any further queries or issues please do not hesitate to contact us again and we will assist you further.

Kind Regards,
Dominik
Ubisoft Technical Support.[/QUOTE]