Rhodes
06-12-10, 12:38 PM
I have a HP Scanjet 3570c scanner! During the time of my old PC (Win Xp, SP2) , I had this problems: Any time I got the scanner working I had messages of needing to install again the drivers and etc, I just canceled and move on. The software worked fine. And after some using time, I got a message saying that the device was not correctly connected and to check the cable/conections and etc. I resolved this by rebooting the PC and everything was fine again.
A few months ago I change my pc for a new one, still have XP (SP3) and installed the scanner and my old printer (HP PhotoSmart 1000). I got same problems with the scanner because after instalation, I could launch the HP director. After some exploration in the Hp web site, I found a pacth that correct this problem.
But I retain the problem after some use, I got the message saying that the device was not correctly connected and to check the cable/conections and etc. I resolved this by rebooting the PC (again) and everything was fine again.
This week I change my printer. The old one got damage and so got a new one (just printer, not a combo) and installed the programs/drivers. I got a new HP director/launcher program and etc, that besides the printer, I had the scanner opions and etc.
Oki, fine by me. Yesterday I developed 2 films and today began to scan it. A few moments ago I got the same error message (saying that the device was not correctly connected and to check the cable/conections and etc). Oki, let's rebbot the PC and continue scanning, but this time the error continued.
Already I desintaled the drivers and etc a few times and re-installed and noting (also I had some error withs the printer hp sofware or something, arrgghhh). The HP launcher just detectets the printer and no scanner. If I go directly to the scanning program/software it display the massage or not detecting the scanner and etc.
Right, any got the same head pain with a simmilar problem? Any advice ho to resolve it? Or should I by a new scanner?
A few months ago I change my pc for a new one, still have XP (SP3) and installed the scanner and my old printer (HP PhotoSmart 1000). I got same problems with the scanner because after instalation, I could launch the HP director. After some exploration in the Hp web site, I found a pacth that correct this problem.
But I retain the problem after some use, I got the message saying that the device was not correctly connected and to check the cable/conections and etc. I resolved this by rebooting the PC (again) and everything was fine again.
This week I change my printer. The old one got damage and so got a new one (just printer, not a combo) and installed the programs/drivers. I got a new HP director/launcher program and etc, that besides the printer, I had the scanner opions and etc.
Oki, fine by me. Yesterday I developed 2 films and today began to scan it. A few moments ago I got the same error message (saying that the device was not correctly connected and to check the cable/conections and etc). Oki, let's rebbot the PC and continue scanning, but this time the error continued.
Already I desintaled the drivers and etc a few times and re-installed and noting (also I had some error withs the printer hp sofware or something, arrgghhh). The HP launcher just detectets the printer and no scanner. If I go directly to the scanning program/software it display the massage or not detecting the scanner and etc.
Right, any got the same head pain with a simmilar problem? Any advice ho to resolve it? Or should I by a new scanner?