Cannot connect to master servers

[Dronston]

Hi everybody, I'm having a curious problem.
I have not played SH5 for over a month but after the 1.2 patch was released thought I'd give it another try.

It could not auto download the patch (also not with GU.exe), when I follow the download link it says the page cannot be reached.

So I re-installed the game and tried again, no succes.
I downloaded the patch manually from a different location and installed. It now knows there is no new patch but whe the game starts to load it still says it cannot connect to the master servers because no internet connection is available.

This is all very strange, the game worked fine before and I have no other issues with my internet connection and I'm not behind a proxy.

I don't find threads describing the same problem but I don't know what could be wrong on my end. Any suggestions?

(running win 7 x64)

[robbo180265]

Hi everybody, I'm having a curious problem.
I have not played SH5 for over a month but after the 1.2 patch was released thought I'd give it another try.

It could not auto download the patch (also not with GU.exe), when I follow the download link it says the page cannot be reached.

So I re-installed the game and tried again, no succes.
I downloaded the patch manually from a different location and installed. It now knows there is no new patch but whe the game starts to load it still says it cannot connect to the master servers because no internet connection is available.

This is all very strange, the game worked fine before and I have no other issues with my internet connection and I'm not behind a proxy.

I don't find threads describing the same problem but I don't know what could be wrong on my end. Any suggestions?

(running win 7 x64)

I've reinstalled the game about 5 times now without any problems, I have to say that I've not heard of anything like this before.

Consider this a bump and hopefully someone will recognise the issue. I would also advise contacting Ubisoft support.

[walsh2509]

I was playing a couple of hours ago and when I fired a torp just before it hit the ship the game would freeze for about 10 seconds then go again, it happened a few times but the it also happened with I was heading to port.

When I quit the game , down in the right hand corner of my toolbar next to the clock was a Yellow Triangle and when I put the cursor over it , its said something about data not saving ?

Don't know if it was the game ?

[arkham1010]

Another prime example of why i am boycotting this game.

[robbo180265]

Another prime example of why i am boycotting this game.

I've reinstalled the game about 5 times now without any problems, I have to say that I've not heard of anything like this before.



*sigh*

[Dronston]

Not to be offensive guys but I was actually seeking some advice.
I did not want to start a SH5 bashing thread...

"I would also advise contacting Ubisoft support."

At this point it may very well be a problem on my end so I take my chances with this community first :-) Need be I will certailnly contact Ubi support. Thanks!

[robbo180265]

When you uninstalled the game did you use a programme like Crap cleaner to make sure that everything was removed?

I know that problems can happen if something is left behind.

[Dronston]

When you uninstalled the game did you use a programme like Crap cleaner to make sure that everything was removed?

I know that problems can happen if something is left behind.

No just a basic uninstall. I will uninstall again and clean the registry of all SH5 related entries.

[robbo180265]

No just a basic uninstall. I will uninstall again and clean the registry of all SH5 related entries.

That might help - let us know how you get on:salute:

[Dronston]

Well still no go...

Uninstalled SH5. Deleted all remaning relevant folders. Cleaned the registry manually of all SH5 references. Rebooted, installed. Exact same behaviour. Upon launch it cannot download the patch, when I start the game SH5 says it has no functional internet connection...

Very strange. Guess I will contact Ubi unless somebody has another tip.

[robbo180265]

I cant think of anything else matey - sorry.

[Dronston]

Thanks anyway!

[doomlordis]

down right now , anyone else?

[303_Michcich]

yep, cannot connect either. Ubi, what the hell is going on ? this is a joke - we need a patch to get rid of that ridiculous DRM or I`m gonna download a cra(c)k. I bought the original and just starting to regret it...

[binzy62]

Yep , mine has just gone as well . What the hell ... i am getting very uptight about all the crap that continues to revolve around this alfa game . Enough is enough

[303_Michcich]

ubo.com seems down as well...bought a game, can only play when ubi allows me...:damn:

anoyone in the know whether it`s been cra(c)ked in earnest yet ?

[robbo180265]

ubo.com seems down as well...bought a game, can only play when ubi allows me...:damn:

anoyone in the know whether it`s been cra(c)ked in earnest yet ?

We don't talk about that here;)

[Dronston]

Guys, just to compare to my issues: can you please describe what happens? Do you get a notification that no internet connection is available or something else?

[tonyw]

I just tried it and connected fine so the problem is probably your end.
When you uninstall the game make sure you also delete the folder C:\Program Files\Ubisoft\Ubisoft Game Launcher so when you re-install you get a fresh version. the games uninstaller leaves it behind.

[robbo180265]

I just tried it (I'm in the UK) and I connected fine.

Could it be that one server is down?

[Dronston]

I just tried it and connected fine so the problem is probably your end.
When you uninstall the game make sure you also delete the folder C:\Program Files\Ubisoft\Ubisoft Game Launcher so when you re-install you get a fresh version. the games uninstaller leaves it behind.

Yep, did that. Also deleted all registry entries for the Ubi game launcher.
I am assuming the problems I am having are not the same as the latest posters because I cannot connect for several days now.

Could the problem be with my ISP? Maybe blocking some ports or an interconnect problem with their peering partners?

[SabreHawk]

Connetion problems can be many many things, it would be neraly impossible for anyone here without access to your computer to troubleshoot it.
It's very highly unlikely that it is with the UBI servers though. I for instance never experience this, and when folks start reporting no connection I start mine up and it gos right in without any problem, in fact I've only failed to connect twice since I installed SH5, once after I did a system restore and it messed with the registry(a reinstall fixed that), and one other time when a known and reported by UBI server did in fact go down for a few hours. Both instances was back in march.
Since then no connection problems what so ever, ad I also have never lost a saved game either since installing, even after the reinstall I did.
And something else, I did not have to mess with the registry when I did that reinstall, only delete the folders left behind by the uninstaller.
So it's best to leave that registry alone, this could be causing problems.

And one more thing, stop the crack talk now as that will only get you in trouble here. And it's not going to help in the least, in fact it will hurt.
So if you are having connection problems, calmly and in an adult manner discuss it and always look to self, and your own system and ISP first.
Contacting UBI support, and also your own ISP's support is a good idea too, UBI support solved mine the one time it happened due to my system restore.
They can and will help, but you have to give them the chance to.
But coming in here and stomping your feet, and talking of cracks will only get the thread locked, and get you a trip to Bangkok, a wig and some gawdy makeup.

[Dronston]

Thanks SabreHawk, I think you are probably right and something is up on my end or possibly my ISP. This is why I have not contacted Ubi so far. I am very careful with the registry, made that mistake many years ago. I am considering doing a clean install of my OS (and make an image of it while the registry is still clean). Would be nice if I could find the problem though...

Did any of you have to open ports? If so, which ones?

[robbo180265]

Thanks SabreHawk, I think you are probably right and something is up on my end or possibly my ISP. This is why I have not contacted Ubi so far. I am very careful with the registry, made that mistake many years ago. I am considering doing a clean install of my OS (and make an image of it while the registry is still clean). Would be nice if I could find the problem though...

Did any of you have to open ports? If so, which ones?

The only time I've heard of ports needing to be opened was for multiplayer. I guess you could try just turning your firewall off before you attempt to connect (I've done that in the past for games , along with the virus protection too)

Really think you need to contact support as we don't seem to have the answers here.

[Dronston]

I solved the problem!

Turns out there were some entries in my host file which apparently directed the game to a faulty location or something like that. I cleared my host file and it all works like a charm again.

Thanks for trying to help me!

[oscar19681]

Server problems again ai guess. UBI servers are notourisoly unstable.