problems with video card

[seaniam81]

Hey guy I just got a new video card a Nvidia 9600 GT and am installing it into a fresh copy of windows. However once the computer restarts this happens

http://i122.photobucket.com/albums/o250/seaniam81/P8160004.jpg

I'm running an Acer E700, Pentium D, 650W power supply. I'm thinking its a bad card but maybe looking for a second opinion

[Orion2012]

What type of output to the monitor are you using?? Standard VGA, HDMI, DVI??

XP or Vista. (9XXX cards are known to have problems with Vista, until drivers are updated.

[seaniam81]

Ya sorry i'm running XP, and a DVI connection. The card has 2 DVI-I and one HDTV out. tryed both DVI's no luck get the same result

[Pisces]

Did you get the earlier graphics showing windows is loading? Have you tried entering XP in save-mode? Did that also come up corrupted?

[Arclight]

Looks like the RAM on that card is shot to me. Like Pisces said, if that's all that it's showing, it's safe to say you got a dud there.

Else; did you uninstall the old one? I mean drivers, clean in safe mode, maybe even uninstall the card itself in device manager (the regular drill)?

Latest drivers? 175.19 :hmm:

http://www.nvidia.com/object/winxp_175.19_whql.html

[banjo]

Latest drivers?

[seaniam81]

This card was installed on a fresh format and install of windows XP. I've tried the newest drivers from Nvidia, and the drivers that came with the card. It works perfectly in safe mode, and VGASave. Oh well it's a good thing the store has a good return policy, but i'll bring my camera to show them the problem anyways

[Orion2012]

This card was installed on a fresh format and install of windows XP. I've tried the newest drivers from Nvidia, and the drivers that came with the card. It works perfectly in safe mode, and VGASave. Oh well it's a good thing the store has a good return policy, but i'll bring my camera to show them the problem anyways

If it works in safe mode then it's probably not the card. All safe mod does is make windows boot with the minimum amount of drivers required. It could still be the card, but it may not be either.

[CoolHand]

Looks like the RAM on that card is shot to me. Like Pisces said, if that's all that it's showing, it's safe to say you got a dud there.

Else; did you uninstall the old one? I mean drivers, clean in safe mode, maybe even uninstall the card itself in device manager (the regular drill)?

Latest drivers? 175.19 :hmm:

http://www.nvidia.com/object/winxp_175.19_whql.html

latest drivers that are out are now the 177.83's which incorporate the use of Physx support. the drivers alone are 118mb. and they can be used on all 8000 series cards and up

http://nzone.download.nvidia.com/nodlm/177.83_geforce_winxp_32bit_international_whql.exe

there..try that link instead..direct link to the file

[Arclight]

I just didn't think it would be wise to troubleshoot with beta drivers, but either the 175.19 or 177.83 should work. ;)

Side note; The 177's give me worse performance, but they finally solve issues with specific games being unplayable (on 8800 series).

[seaniam81]

well i took the card back and got a new one. Same problems. I dont think my Motherboard can handle it. sooo i guess it's time for a upgrade. :up:

[Arclight]

Not to question your know-how, more of a last ditch guess; you sure you connected the additional power plug?

There should be an PCI-E power connector on the card to feed it some extra power. And there should be an adaptor with the accessoires (molex to PCI-E) if your PSU doesn't have such a connector.

Maybe try the old card as well, just to make sure the problem is with the card. :hmm:

[seaniam81]

Yep tried both the 4 pin adapter, and the PCI-e connector. Even tried different spots on my modular power supply. I'm going to be taking my pc in to the shop. But I think my motherboard cant handle it, or the guy who sold me the power supply lied when he said it would be enough for the card.

Oh and my old card works fine, guess i'm going to have to settle for only 18fps on SH4 for a while longer

[Orion2012]

If it worked in safe mod it's not the power supply issue. Is it an 8x or 16x PCI-E card?? that would be the biggest incompatibility problem I could see. If it's a a 8800 or higher card, there is a CPU requirement.

[Arclight]

Just thinking out loud on the power thingy, who knows? :)

It still looks like some memory issue to me. Maybe XP has a problem adressing it, XP being a pretty "old" OS and that 9600GT being a relatively new card. I'm more inclined to say it's a problem with Windows then with the motherboard, since the card works properly until you boot normally.

I would say there's an app running in the background messing with the timings from a previous install, but that's not it since he has a fresh OS. :hmm:

Which brings me back to a driver issue, maybe made worse by your particular setup. Boy, this one is a puzzler.

Sorry mate, don't know what advice to give anymore. Orion2012 could be right about other components not keeping up with the card. :-?

[Digital_Trucker]

From what I can tell from the information on the motherboard that I can find, it's a 16x (doesn't say whether it's PCIe 2.0 or not), so I don't think the motherboard is your problem. If it works in safe mode and doesn't in normal mode, I'd be willing to bet it's a driver issue or conflicting software.

[Orion2012]

I'd be willing to bet it's a driver issue or conflicting software.

As always DT good point.

If you were running Nhancer, Rivatuner, powerstrip, or made any registry edits to your original drivers involving overclocking or even somthing miniscule as forced AA, changing the AA from multi-super sample or vice versa. Its vital you set everything back to default before installing new drivers and a new card.

The 9600 Cards are PCI-E 2.0, and in my opinion that probably where the incompatibility problem lies, but one would think it wouldn't work in safe mode then either.

[CoolHand]

From what I can tell from the information on the motherboard that I can find, it's a 16x (doesn't say whether it's PCIe 2.0 or not), so I don't think the motherboard is your problem. If it works in safe mode and doesn't in normal mode, I'd be willing to bet it's a driver issue or conflicting software.

gotta agree...as the 2.0 stuff back clocks to X16 setups. i have a 8800GT 2.0 card in a X16 motherboard.

[CoolHand]

If it worked in safe mod it's not the power supply issue. Is it an 8x or 16x PCI-E card?? that would be the biggest incompatibility problem I could see. If it's a a 8800 or higher card, there is a CPU requirement.

umm where did you hear this..as i have my BFG 8800GT OC box sitting in front of me and says NOTHING about a CPU requirement.

says 1gb of system memory. Vista or XP, PCI Express motherboard with X16 slot atleast and 425 watt PCI express compliant power supply. one 6 pin PCI express power connector or two 4 pin molex connectors

[Orion2012]

If it worked in safe mod it's not the power supply issue. Is it an 8x or 16x PCI-E card?? that would be the biggest incompatibility problem I could see. If it's a a 8800 or higher card, there is a CPU requirement.
umm where did you hear this..as i have my BFG 8800GT OC box sitting in front of me and says NOTHING about a CPU requirement.

says 1gb of system memory. Vista or XP, PCI Express motherboard with X16 slot atleast and 425 watt PCI express compliant power supply. one 6 pin PCI express power connector or two 4 pin molex connectors
It's never on the box, it's not a requirment per say, this article explains it better then I can, but if your CPU dosen't meet the cycle times....just read this

http://www.digit-life.com/articles3/video/g92_scaling.html

I see your point, it may hinder performance but not cause the card not to run.

Out of curiosity what clock speed does your 8800 have. I almost bought the BFG OC, but decided on the Alpha overclock. I have mine currently OC'd to 840 MHZ

[CaptainHaplo]

I have to agree here on it being a mb to card issue. The pci-e slot doesn't look to be pci-e 2.0 - so when you run in safe mode the port is emulating a standard vga bridge. This is why it works like that. Once you load "full", the OS is using the card as a true PCI-e 2.0 device - which the port its plugged into can't handle. Thats based purely off of what has been stated here and the pic. I don't think its a power issue, if it were I would expect the box to be bouncing or similiar.

[Digital_Trucker]

For whatever it's worth, according to nVidia, that card is backwards compatible with PCIe 1.

[C DuDe]

@Seaniam81

Did you uninstall the old drivers prior of putting in the new Card?
If you did, did you ensure you got rid of all files?

Sometimes files in System 32 stay in place as do strings in the Regedit which could cause problems.


Try Driver Sweeper or and Driver Cleaner Pro to make sure those files and strings get deleted but before you do that uninstall the Hardware in the Device Manager, reboot and startup in Safe Mode, then run the proggies one at a time.
(Driver Cleaner Pro is a slow process which takes forever... Might want to let it do it's thing over night).

After all the cleaning restart XP and do not let XP auto detect "New Hardware".
Install the latest drivers.

It could save you a trip to the store and if it doens't work you can alway do the trip.

[clayp]

:o @Seaniam81

Did you uninstall the old drivers prior of putting in the new Card?
If you did, did you ensure you got rid of all files?

Sometimes files in System 32 stay in place as do strings in the Regedit which could cause problems.


Try Driver Sweeper or and Driver Cleaner Pro to make sure those files and strings get deleted but before you do that uninstall the Hardware in the Device Manager, reboot and startup in Safe Mode, then run the proggies one at a time.
>>>>>>><<>>>(Driver Cleaner Pro is a slow process which takes forever... Might want to let it do it's thing over night).<<<<<<<<<<<<<<

After all the cleaning restart XP and do not let XP auto detect "New Hardware".
Install the latest drivers.

It could save you a trip to the store and if it doens't work you can alway do the trip.

I dont understand why you say that about Driver Cleaner...Works in less then a minute for me.....:o

[CoolHand]

I have to agree here on it being a mb to card issue. The pci-e slot doesn't look to be pci-e 2.0 - so when you run in safe mode the port is emulating a standard vga bridge. This is why it works like that. Once you load "full", the OS is using the card as a true PCI-e 2.0 device - which the port its plugged into can't handle. Thats based purely off of what has been stated here and the pic. I don't think its a power issue, if it were I would expect the box to be bouncing or similiar.

the motherboard doesn't have to be 2.0 compliant. 2.0 cards will backclock to X16 speeds. my motherboard is only X16 and i have a 2.0 card in mine. i know others with similar systems like his with 2.0 cards.

[CoolHand]

@Seaniam81

Did you uninstall the old drivers prior of putting in the new Card?
If you did, did you ensure you got rid of all files?
Sometimes files in System 32 stay in place as do strings in the Regedit which could cause problems.
Try Driver Sweeper or and Driver Cleaner Pro to make sure those files and strings get deleted but before you do that uninstall the Hardware in the Device Manager, reboot and startup in Safe Mode, then run the proggies one at a time.
(Driver Cleaner Pro is a slow process which takes forever... Might want to let it do it's thing over night).
hen Reboot,
After all the cleaning restart XP and do not let XP auto detect "New Hardware".
Install the latest drivers.


you shouldn't EVER have to install drivers in safe mode. if so then there is more problems then just the drivers. you may have to wipe the hard drive completely. do a FULL FORMAT not that quick bull**** that doesn't do the job that full format does. and reinstall windows, install video drivers first, then motherboard drivers, then sound drivers, then proced to update windows. install SP1, then SP2, then SP3

uninstall old drivers, DON'T REBOOT, run drive cleaner pro, should only take a minute or so.

Reboot system, when it says found new hardware, you can then tell it to install drivers from specific location. i've done this with no problems. otherwise cancel that out.

install downloaded drivers from link i put up, reboot. adjust settings

if its still causing you problems then idk what to say. i've never had a single problem installing new video cards ever.

[clayp]

@Seaniam81

Did you uninstall the old drivers prior of putting in the new Card?
If you did, did you ensure you got rid of all files?
Sometimes files in System 32 stay in place as do strings in the Regedit which could cause problems.
Try Driver Sweeper or and Driver Cleaner Pro to make sure those files and strings get deleted but before you do that uninstall the Hardware in the Device Manager, reboot and startup in Safe Mode, then run the proggies one at a time.
(Driver Cleaner Pro is a slow process which takes forever... Might want to let it do it's thing over night).
hen Reboot,
After all the cleaning restart XP and do not let XP auto detect "New Hardware".
Install the latest drivers.


you shouldn't EVER have to install drivers in safe mode. if so then there is more problems then just the drivers. you may have to wipe the hard drive completely. do a FULL FORMAT not that quick bull**** that doesn't do the job that full format does. and reinstall windows, install video drivers first, then motherboard drivers, then sound drivers, then proced to update windows. install SP1, then SP2, then SP3

uninstall old drivers, DON'T REBOOT, run drive cleaner pro, should only take a minute or so.

Reboot system, when it says found new hardware, you can then tell it to install drivers from specific location. i've done this with no problems. otherwise cancel that out.

install downloaded drivers from link i put up, reboot. adjust settings

if its still causing you problems then idk what to say. i've never had a single problem installing new video cards ever.

I totaly agree,the only step you left out I belive is to 1st step remove drivers from the "add remove program"..I never have a problem either..:up:

[seaniam81]

I didn't have to remove the old drivers it was a fresh format and install of XP... I wonder if SP3 would help...

[CoolHand]

but how many times have you tried to install drivers since then?

every time you install drivers you have to follow the steps i listed. otherwise it will cause major problems.

first make sure card is secure and locked in. power connectors are connected to card. if everything is ok.

then go into safe mode.

uninstall drivers, DO NOT REBOOT. run drive cleaner pro for nvidia. then reboot into normal mode.

if it goes to desktop let the hardware wizard find the new video card, cancel it out or install from specific location. your choice.

install new drivers. reboot. then adjust settings

you MUST follow said procedure every time. Nvidia, ATI, Creative, any of those drivers installed ALWAYS leaves crap behind. hence why drive cleaner pro is MUST HAVE for gamers.

[Arclight]

For whatever it's worth, according to nVidia, that card is backwards compatible with PCIe 1.the motherboard doesn't have to be 2.0 compliant. 2.0 cards will backclock to X16 speeds. my motherboard is only X16 and i have a 2.0 card in mine. i know others with similar systems like his with 2.0 cards.Definitly. Did quite a bit of research on that while building my pc, and PCI-E 2.0 is (or should be) fully backwards compatible with PCI-E 1.1 / 1.0. Like Coolhand, I'm running a 2.0 card on a 1.1 slot (8800 on a p35 board). No issues, ever. (btw; PCI-E 2.0 boards use max 16 lanes per slot as well, it just doubles the data rate per lane. ;) )

However; "In some cases it is possible that a PCI-E 2.0 card will not work correctly on a PCI-E 1.0a slot. This is only limited to certain video cards."

http://en.wikipedia.org/wiki/PCI_Express

My question to seaniam81 would be if he could confirm his boards version. If it's PCI-E 1.0a, that could explain the conflict. A solution could be flashing the BIOS to one that includes a fix.

http://www.tomshardware.co.uk/forum/252351-15-compatibility-issue

Ment to clarify earlier but my connection crapped out. :roll:

[longam]

I didn't have to remove the old drivers it was a fresh format and install of XP... I wonder if SP3 would help...

Does that copy of windows come with SP2?

[C DuDe]

@Seaniam81

Did you uninstall the old drivers prior of putting in the new Card?
If you did, did you ensure you got rid of all files?
Sometimes files in System 32 stay in place as do strings in the Regedit which could cause problems.
Try Driver Sweeper or and Driver Cleaner Pro to make sure those files and strings get deleted but before you do that uninstall the Hardware in the Device Manager, reboot and startup in Safe Mode, then run the proggies one at a time.
(Driver Cleaner Pro is a slow process which takes forever... Might want to let it do it's thing over night).
hen Reboot,
After all the cleaning restart XP and do not let XP auto detect "New Hardware".
Install the latest drivers.



you shouldn't EVER have to install drivers in safe mode. if so then there is more problems then just the drivers. you may have to wipe the hard drive completely. do a FULL FORMAT not that quick bull**** that doesn't do the job that full format does. and reinstall windows, install video drivers first, then motherboard drivers, then sound drivers, then proced to update windows. install SP1, then SP2, then SP3

uninstall old drivers, DON'T REBOOT, run drive cleaner pro, should only take a minute or so.

Reboot system, when it says found new hardware, you can then tell it to install drivers from specific location. i've done this with no problems. otherwise cancel that out.

install downloaded drivers from link i put up, reboot. adjust settings

if its still causing you problems then idk what to say. i've never had a single problem installing new video cards ever.

I totaly agree,the only step you left out I belive is to 1st step remove drivers from the "add remove program"..I never have a problem either..:up:

I never said to install in safe mode... just run the proggies (Driver Sweeper & Driver cleaner Pro), after that you reboot and stop XP finding the new hardware then install the video card drivers.

Sorry if this wasn't clear enough!

[seaniam81]

Yep I cleaned out all the old drivers using that program

[Peto]

What is your make and model of Motherboard. It's a slow day here at the computer shop so maybe I can figure out what's happening with your rig.

[Zayphod]

I didn't have to remove the old drivers it was a fresh format and install of XP... I wonder if SP3 would help...

Does that copy of windows come with SP2?

The latest copy of XP comes with SP2 built-in already (been out for a year, I think, not sure). The service pack number shouldn't have any effect on the video card, however (at least not as far as I know).

BTW, once installed, definately go to the Windoz update site and get SP3 anyway.

[Peto]

I didn't have to remove the old drivers it was a fresh format and install of XP... I wonder if SP3 would help...

Does that copy of windows come with SP2?

The latest copy of XP comes with SP2 built-in already (been out for a year, I think, not sure). The service pack number shouldn't have any effect on the video card, however (at least not as far as I know).

BTW, once installed, definately go to the Windoz update site and get SP3 anyway.

But watch out if you use AMD!!! There have been problems with SP3 update causing some AMD to go into an eternal reboot loop. It frequently requires a complete reload of the OS to fix!

[seaniam81]

It's an Acer MB, the BIOS says its an FG965M, I'm told it can handle a 8800 so why wouldn't it be able to handle a 9600?

[Phrozin]

Have you tried using the Omega drivers yet? Just a thought, in their tweaking they might have fixed a problem they didn't even know existed.

http://www.omegadrivers.net/nvidia_winxp.php

If drivers don't fix it then I would assume it has to be a backward compatibility issue.

as for 8800 working and not a 9600, some 8800's are still PCIe x16, and as far as I know all 9600 GT's are PCIe X16 2.0.

I searched but couldn't find any detailed specs on your motherboard, so it may very well be a PCIe X16 1.0a. Maybe Sisoft Sandra can tell you what you need to know? (provided you have onboard video or the old card still.)

[Peto]

I poked around some and am sorry to say I haven't found any answers for you. It looks like you've tried many options with video drivers so I kind of think you've covered your bases there (Probably). There is the potential that it is a Chipset issue though--and that can be ticklish to deal with.

I hope to be able to do some more looking around for you but my slow day has come and gone--I'm a little jammed up today...

[CoolHand]

It's an Acer MB, the BIOS says its an FG965M, I'm told it can handle a 8800 so why wouldn't it be able to handle a 9600?

Acer doesn't make motherboards that i'm aware of. i've searched all over the internet and haven't seen one yet.

download a utility called CPU-Z

http://www.filehippo.com/download_cpuz/

that will tell you what kind of motherboard was used

[Arclight]

Dug up some specs on the "Intel® 965 Express Chipset Family":

http://www.intel.com/Assets/PDF/datasheet/313053.pdf

PCI Express* Interface (82Q965, 82G965, 82P965 (G)MCHonly)
- One x16 PCI Express port
- Compatible with the PCI Express Base Specification, Revision 1.1a
- Raw bit rate on data pins of 2.5 Gb/s resulting in a realbandwidth per pair of 250 MB/s



1.1a? :-?

I can't make sense of this, but maybe someone more knowledgeable around here will find it usefull. ;)

[CoolHand]

1.1a is 2.0 capable. hell i know a few people with 1.0a PCI X16 that have 2.0 cards in them.

run that CPU utility that i posted. it doesn't install it just runs as a background program and once you x out of it, it's no longer running.

that will tell us what motherboard maker is really in your system.

[seaniam81]

well I'll try updating my chipset and then flash a BIOS update I found for my Acer MB (yep it's an acer stupid OEM)

[seaniam81]

I flashed my BIOS and it worked :rock::rock::rock:

For all those who helped thank you very much. This just proves the people here are the very best. Now those Japs better watch out

[Peto]

Congrats!!! :up: I wasn't going to say anything as I figured I might be too late anyway but as a computer tech, the thing I always consider a last ditch resort (and the thing I fear to do most) is Phlash a BIOS :shifty: . That's a throw back to the old days when if the phlash didn't work, you were left with a dead motherboard :nope:.

Today it's not so bad and BIOS' are usually made with a little more "forgiveness" than they used to be.

Very Glad You got 'er Workin'!!!

:rock:

[seaniam81]

Ya, I was scared to flash the BIOS too, but like you said last ditch effort

[Digital_Trucker]

Excellent:up: Glad you got it going:sunny:

[Arclight]

When in doubt, flash yer BIOS. :rotfl:

Glad to hear you got it sorted. ;)

[Zayphod]

[quote=longam][quote=seaniam81]

BTW, once installed, definately go to the Windoz update site and get SP3 anyway.

But watch out if you use AMD!!! There have been problems with SP3 update causing some AMD to go into an eternal reboot loop. It frequently requires a complete reload of the OS to fix!

I'm using an AMD P64 3200 with SP3 installed, haven't noticed anything like that yet.

[CoolHand]

I'm using an AMD P64 3200 with SP3 installed, haven't noticed anything like that yet.

you are one of the lucky ones. several people i've run into on FW and others i know in RL have had massive problems with there AMD system and SP3. if you don't have any problems don't jinx yourself. because as someone else stated the only way to fix it is to do a full format and wipe the system clean and reload everything.

[Zayphod]

I'm using an AMD P64 3200 with SP3 installed, haven't noticed anything like that yet.

you are one of the lucky ones. several people i've run into on FW and others i know in RL have had massive problems with there AMD system and SP3. if you don't have any problems don't jinx yourself. because as someone else stated the only way to fix it is to do a full format and wipe the system clean and reload everything.

Well, that's probably why I hadn't noticed any problems - my install was a full-format (took 2 hours, 500 gig HD) and clean install with XP, SP2 followed by download of SP3 and any other updates.

This might have been a recent problem as well. I had actually purchased the m/b and the CPU about a 1-1/2 years back, so that might have been a factor as well.