Way to pass what should be a banking problem on to the hapless consumer

[SUBMAN1]

Stuff like this just irks me. If you can't keep your banks locked down properly, pull online banking until you can make it work Mr. Bank!

http://www.theregister.co.uk/2008/04/04/banking_code_2008/

-S

[Trex]

Well, playing the Devil's Advocate, I would be rather annoyed if I were a banker and one of my customers kept coming to me demanding that I make good his losses, even though he refused to have install protection software at all.

"Don't believe in all that stuff. Too much trouble. Oh, and I seem to be short another £3,000 this week - please make it good. Again."

Pretty ridiculous, to be sure, but I suspect that there are really people like that out there. I guess there has to be a balance.

[TteFAboB]

On the other hand, if you do online banking without a clean and secure PC, you can't possibly have much to loose.

[peterloo]

Of course, if one does online banking in a insecure place, like PCs in internet cafes, he deserves getting his password stolen and his deposits gone

However, the banks should also implement multiple layers of safety measures, like encryption techniques and security tokens in order to minimumize the chance of such a attack. They should NOT blame the customers, if the protection techniques is not adaquate and results in such an incident

It is just a similiar analogy to lock. If you wrongly install the lock by yourself and get your home broke in, you deserve getting all your stuff lost. If the lock has a bad design so that it can be circumvented easily, the lock making company should be responsible then.

[CptSimFreak]

So how would bank know that particular system is unsecured? Are they going to have forensic experts investigate each case? I run Ubuntu - I do not need any of those things ...so I'm security risk?:doh:

Yeah...LOL

[Takao]

I fail to find this annoying. Hell, I applaude the BBA. Why should the bank be punished for the stupidty of some of their customers? From what the article says, in a nutshell, responsible customers are fine, irresponsible customers MAY not be covered for losses.
Now, I know responsibility is a four letter word in today's world. But, is it REALLY to much too expect the customer to use some common sense. After all, they have grasped the understanding of the need for anti-virus protection. They should be able to see that it's probably in their best interest to keep the anti-virus updated. For crying out loud, the process is automated in most anti-virus programs.

If you don't know your RAM from your ROM, a floppy drive from a hard drive, or wonder why the computer does not work in the midst of a black-out, why? Oh, why? are you banking on-line.

If you have worked in retail, then you can understand my anger. If you have been lucky enough not to have worked in retail, goto http://www.customerssuck.com/ and read about the experience that you have missed. I love the "war stories" section.