View Full Version : Call Centres
First I am not knocking the 430 lucky Scots.
First Data, the US payments processing company, is to open a call centre in Glasgow creating 430 jobs over the next five years.
http://www.silicon.com/financialservices/0,3800010322,39164049,00.htm
For the record I don't need the following -
Double Glazing
A new roof
A new gas or electric company
A different Broadband server
Life insuranceOK I shall stop there, or I will be at this all night. I find call centres to be a right pain in the rear end and they have a knack of ringing me when I'm doing something. I am registered with the TPS but there are so many new call centres popping up and ringing me up.
They drive me nuts. :damn:
Yahoshua
11-14-06, 06:43 PM
Make use of the answering machine.......try and make it interesting.
What i do is tell them their product is very interesting but i have a call on the other line and could they hold on. Then i press the mute button and go back to whatever i was doing. Periodically i'll unmute the button and check to see if they're still holding, telling them i'm almost through and would they continue to hold as their call is very important to me.
After about 5 minutes of this i connect back and tell them to go ahead and at the same time i have my girlfriend go ring the doorbell. Then i tell them there's someone at the door and could they please hang on a bit longer
The objective of the game is to see how long I can keep them on the line. My personal best is 25 minutes.
Almost a half hour they aren't bothering someone else. It's one of the things i do for my fellow man.
I scored a call from an Aussie call centre to my mobile whilst on a holiday to the UK, about some competition or something. I kept the poor girl on the line for two hours whilst their call costs got racked up!:rotfl:
I kept telling her to hang on while I went and did something more interesting for 10 mins at a time, kpet coming bak to make sure she was still on the line, answered her questions with a load of bullsh1t.
Sodders the lot of them!
Konovalov
11-15-06, 05:16 AM
I am registered with the TPS but there are so many new call centres popping up and ringing me up.
Good move. Signing up to the Telephone Preference Service does make a positive difference to your quality of life. I have found that I would only get one, if that, market research or sales phone call a month now thanks to TPS.
Heer Kapitain
11-15-06, 05:29 AM
I use my answering machine to which call centres don't leave messages
Yer, call prevention stuff is good. You can get more info from The DTI (http://search.dti.gov.uk/kbroker/dti/dti2/search.lsim?sr=0&nh=10&cs=utf-8&sc=dti2&sm=0&mt=1&to=0&ha=667&qt=cold+calling)
and a google search UK on the topic.
We've been registered with some place my mum recommended (free) and we never get any telesales stuff now- we went from getting 10- 20 calls per week to none whatsoever. :up::up:
I have the perfect method if they try to flog me double glazing, I just say my accommodation is rented.
Steed... here's an idea!
http://www.youtube.com/watch?v=un_PjRXV5l8
Kapitan
11-15-06, 10:31 AM
Personaly if a call centre calls me i just say can i ask your full name when they say it i repeat it back and say is that correct when they say yes i then move on to say what area do you come from they then normaly say it, i finaly say ok please be aware that if i recieve any phone calls fro you or your college's i will be taking legal action for harrasment oh and by the way im ex directory so shuv off.
If they come to my door, if they offer me new doors and windows i generaly point and say i think i have some already
selling life insurance personaly i dont have a life therefore whats there to insure
Selling broadband: no thankyou sir my house still uses cups and string to communicate
Selling a roof i just say no i live in a tent
Konovalov
11-15-06, 10:34 AM
selling life insurance personaly i dont have a life therefore whats there to insure
Come on, it can't be that bad? Cheer up. :sunny:
Kapitan
11-15-06, 10:36 AM
I have to have life insurance is mandatory i know im insured for at least £32,000 on my companies policy heck my girlfriend nearly had to claim that today lorries hurt when you hit them.
Steed... here's an idea!
http://www.youtube.com/watch?v=un_PjRXV5l8
:rotfl:
One of my favourite answers is yes I am interested but I can not pay you until the year 2060 or sorry no one is here I'm a burglar. :lol:
Tchocky
11-15-06, 05:21 PM
I try to be as friendly as I can when declining, I know that there are enough people out there who go out of their way to be nasty/irritating in response to cold-calling. I appreciate that it's irritating to be called up out of the blue, but being a moron isn't being part of the solution.
Yahoshua
11-15-06, 07:47 PM
Oh c'mon it's FUN to make wierd responses to telemarketers.
The best calls are where they hang up thinking *That was a WIERD call just now*.
My personal best was a man with two personalities having a paersonal argument with eachother (the personalities that is) and then asking the telemarketer to decide who's right/wrong or better/worse etc.
The worst offenders are the auto dialling machines that ring you and there is no one on the other end of the line, reason for this the call centre operator is behind the machine by a good ten calls. This one should be stopped as it can upset old people.
Sailor Steve
11-16-06, 12:30 PM
You don't like those, Steed? I love picking up my phone and hearing a voice say "Please hold for the next available operator". If I call you and you put me on hold that's one thing, but if you call me...:hulk:
You don't like those, Steed? I love picking up my phone and hearing a voice say "Please hold for the next available operator". If I call you and you put me on hold that's one thing, but if you call me...:hulk:
Problem here steve there is no one at the other end not even a recorded voice.
Problem here steve there is no one at the other end not even a recorded voice.
Yeah what it is doing is checking to see if a human answers the phone instead of an answering machine.
The way to beat it is say hello once then wait until it disconnects. Your number will be listed as no one home at that time.
Der Eisen-Wal
11-16-06, 02:43 PM
i tell em to **** off politely, because they're only doing it for the money, nobody enjoys being a telemarketer, at least... i hope nobody does. its a job. if they're persistent or annoying or rude, it's a bigger **** offto them.
Tchocky
11-17-06, 01:55 AM
i tell em to **** off politely, because they're only doing it for the money, nobody enjoys being a telemarketer, at least... i hope nobody does. its a job. if they're persistent or annoying or rude, it's a bigger **** offto them.
It's a horrible bloody job, and I'd love to not be speaking from experience :(
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