Can't Activate SH5 on New PC

Jetguy06 · 02-05-19, 08:46 PM

Hey guys. I bought a new computer a while ago, and finally got around to installing SH5 on it. The problem comes when I enter my CD key. It keeps telling me that the key is in use somewhere else (my old computer). I tried uninstalling SH5 on my old PC, but Uplay is still telling me the CD key is in use. How do I fix this? Thanks!!

skin-nl · 02-06-19, 02:03 PM

Maybe contact uplay

Jetguy06 · 02-07-19, 02:38 AM

I contacted Ubisoft. They sent me a message with some help that didn't resolve the issue. I responded with an update on what was going on, and they sent me back the exact same message. I've messaged them back, but if they send me the same message again, then the "official" route will be no good.

So, according to them, I just need to log into Uplay under my existing account, and the game should be under the "Games" tab. I logged into my account, but the problem is that there are no games under my "Games" tab. It's like Uplay doesn't acknowledge that I've activated the game on my account (I did, on my old computer).

This is getting incredibly frustrating, and it seems like "Conor" on Uplay is really just a bot sending out generic responses to help messages. If this is the case, I'm really stuck in a hole.

Has anyone out there run into this problem? Please, I can use all the help I can get.

Thanks!!

02-05-19, 08:46 PM	#1
Jetguy06 Seaman Join Date: Sep 2011 Location: Plaquemine, Louisiana Posts: 38 Downloads: 50 Uploads: 0	Can't Activate SH5 on New PC Hey guys. I bought a new computer a while ago, and finally got around to installing SH5 on it. The problem comes when I enter my CD key. It keeps telling me that the key is in use somewhere else (my old computer). I tried uninstalling SH5 on my old PC, but Uplay is still telling me the CD key is in use. How do I fix this? Thanks!!

02-06-19, 02:03 PM	#2
skin-nl KapitainLeutnant Join Date: May 2010 Location: GlanerBrucke Posts: 402 Downloads: 244 Uploads: 0	Maybe contact uplay __________________

02-07-19, 02:38 AM	#3
Jetguy06 Seaman Join Date: Sep 2011 Location: Plaquemine, Louisiana Posts: 38 Downloads: 50 Uploads: 0	I contacted Ubisoft. They sent me a message with some help that didn't resolve the issue. I responded with an update on what was going on, and they sent me back the exact same message. I've messaged them back, but if they send me the same message again, then the "official" route will be no good. So, according to them, I just need to log into Uplay under my existing account, and the game should be under the "Games" tab. I logged into my account, but the problem is that there are no games under my "Games" tab. It's like Uplay doesn't acknowledge that I've activated the game on my account (I did, on my old computer). This is getting incredibly frustrating, and it seems like "Conor" on Uplay is really just a bot sending out generic responses to help messages. If this is the case, I'm really stuck in a hole. Has anyone out there run into this problem? Please, I can use all the help I can get. Thanks!!