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Old 07-11-13, 08:08 PM   #1
NeonsStyle
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Default Help please

Hey All,

Last night before bed I bought the U-Boat Addon from Ubisoft Australia as a download. While downloading, I was playing SH4, when download finished, I installed it and went to bed.

Next morning I turn on the puter and click SH4 & now I have a problem.

Silent Hunter 4 now fails to run stating "property.dll" is missing, AND
it says the game is infected with Malware. (I think property.dll was infected and Comodo removed it).

I've posted to Ubisoft but it'll probably take weeks to get a reply, so I'm hoping someone here can help either give me a clean copy of "property.dll"

Now it just won't run at all.

I tried reinstalling, but property.dll just gets deleted by Comodo. So I disabled Comodo, and reinstalled the addon, then ran Spybot over
it. Spybot said all is ok. So I click SH4.exe and something called TAGES Drivers wants Admin privileges. Well I'm not that stupid. I know
this looks like I'm bull****ting and that it came from pirate site, but it really did come from Ubisoft store Australia.

So if you are in Australia and are thinking of buying it from Ubisoft australia DON'T!!!!

Hope someone helps. Otherwise I guess I'll just have to wait until Ubisoft finally reads and responds to my questions.

I'm seriously pissed off someone is bloody slack at Ubisoft that a customer can get an infected from them.

Last edited by NeonsStyle; 07-11-13 at 09:15 PM.
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Old 08-16-13, 01:02 AM   #2
Capt_Morgan
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Quote:
Originally Posted by Venus View Post
Hey All,

Last night before bed I bought the U-Boat Addon from Ubisoft Australia as a download. While downloading, I was playing SH4, when download finished, I installed it and went to bed.

Next morning I turn on the puter and click SH4 & now I have a problem.

Silent Hunter 4 now fails to run stating "property.dll" is missing, AND
it says the game is infected with Malware. (I think property.dll was infected and Comodo removed it).

I've posted to Ubisoft but it'll probably take weeks to get a reply, so I'm hoping someone here can help either give me a clean copy of "property.dll"

Now it just won't run at all.

I tried reinstalling, but property.dll just gets deleted by Comodo. So I disabled Comodo, and reinstalled the addon, then ran Spybot over
it. Spybot said all is ok. So I click SH4.exe and something called TAGES Drivers wants Admin privileges. Well I'm not that stupid. I know
this looks like I'm bull****ting and that it came from pirate site, but it really did come from Ubisoft store Australia.

So if you are in Australia and are thinking of buying it from Ubisoft australia DON'T!!!!

Hope someone helps. Otherwise I guess I'll just have to wait until Ubisoft finally reads and responds to my questions.

I'm seriously pissed off someone is bloody slack at Ubisoft that a customer can get an infected from them.
New Zealand here...I have a paid for version of SH4 GOLD (From GamersGate)
Your problem has nothing to do with Ubsoft AU

I had similar problems with AVG Free Anti Virus seeing properties.dll as a virus. (which it isn't, virus software searchs for a certain byte sequence, sometimes it thinks some benign sequence is a virus. Most good virus checks can ignore it as a exception if you tell it to)

Luckily, AVG has a 'create exception' function so I can disable the check on that file.

TAGES is the games DRM (Digital Right Management) online check of your serial number and game files, and is in the start up process. You many only have a fe tries before DRM management locks it. You should allow TAGES drivers to run if it hasn't already locked it up.

I would say Turn off your Virus completely (if you can) If you cannot state an 'exception' and tell it to ignore certain files your stuffed (IMHO)
I love AVG and its Free, and it doesn't delete or fix anything without your say so. if you tell it not to in the configuration.

---
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Old 08-16-13, 06:18 AM   #3
NeonsStyle
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Quote:
Originally Posted by Capt_Morgan View Post
New Zealand here...I have a paid for version of SH4 GOLD (From GamersGate)
Your problem has nothing to do with Ubsoft AU

I had similar problems with AVG Free Anti Virus seeing properties.dll as a virus. (which it isn't, virus software searchs for a certain byte sequence, sometimes it thinks some benign sequence is a virus. Most good virus checks can ignore it as a exception if you tell it to)

Luckily, AVG has a 'create exception' function so I can disable the check on that file.

TAGES is the games DRM (Digital Right Management) online check of your serial number and game files, and is in the start up process. You many only have a fe tries before DRM management locks it. You should allow TAGES drivers to run if it hasn't already locked it up.

I would say Turn off your Virus completely (if you can) If you cannot state an 'exception' and tell it to ignore certain files your stuffed (IMHO)
I love AVG and its Free, and it doesn't delete or fix anything without your say so. if you tell it not to in the configuration.

---
Ahh thanks for that... I'll try that n see how it goes... also thanks for quick reply on pvt... I'd completely forgotten about this problem, as I'd just written it off as no hope of fixing. So thanks for that

Hope that fixes it.
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Old 08-16-13, 04:51 PM   #4
Capt_Morgan
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Quote:
Originally Posted by Venus View Post
Ahh thanks for that... I'll try that n see how it goes... also thanks for quick reply on pvt... I'd completely forgotten about this problem, as I'd just written it off as no hope of fixing. So thanks for that

Hope that fixes it.
Hope it fixes it to
Cheers
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