I haven't had issues recently. I think people make a slightly bigger deal about the DRM than they should though - I actually very much like their current solution. It's not as good as, you know, no DRM at all, but it's been working out better for me than pretty much any other current game management system (including Steam). I've had a few minor issues before, but SES have been very forthcoming with them and I'm absolutely a very happy customer with them so... don't let this kind of thing completely scare you off. It's worth a chance, and I don't think it's fair to assume that you're going to have problems or are not going to receive support.
If you're having problems though... have you posted on the official SES forum and submitted tickets?
http://www.stormeaglestudios.com/phpbb3/index.php
I did notice there's been several posts about it recently. It does seem like their support is backlogged right now, and if it is... well that's no good, but I hope they get to it soon.
[edit] oh hey, an official response on the forum:
Quote:
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Originally Posted by banhammer
The problem was due to an incompatible version of Jutland combined with StormPowered. This issue can be resolved by uninstalling the old version of Jutland, then reinstalling through the 'Available' tab in StormPowered.
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yeah, sounds like that might be it.