Quote:
Universal Credit: More than one million calls to helpline abandoned
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https://news.sky.com/story/over-one-...doned-11202183
I can not comment on the here and now, around 2012 I had to call the helpline which was not free and I could be waiting on the phone more than 45 minutes! It sounds to me there is not enough operators/advisor's at the other end then and now.
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Dr Who rest in peace 1963-2017.
To borrow Davros saying...I NAME YOU CHIBNALL THE DESTROYER OF DR WHO YOU KILLED IT!